The challenge

Toolbank is one of Europe’s leading specialist distributors of hand and power tools. As well as a significant online presence, Toolbank works with leading independent DIY retailers and the world’s leading manufacturers. With a sizeable field-based salesforce, Toolbank was keen to ensure its employees had access to the mobile technology they needed to do their job effectively and efficiently, while also keeping a close eye on costs.

The solution

As an existing MPLS customer, TalkTalk Business already had a good understanding of Toolbank’s business and by carrying out an audit of individual salespeople’s usage, it was able to identify significant differences in user habits. This meant TalkTalk Business was able to tailor a package to meet Toolbank’s needs, while Toolbank also benefited from top tier customer support.