You’d think that in this day and age in which everyone is so connected it would be easier to get work done. You’re working more than ever—from home, when travelling, even from your car—and yet you never seem to get through your to-do list at the end of the day. The truth is that being mobile doesn’t equate to being productive. Being reachable does.

Of course, being reachable depends on an effective mobile communications solution. In some cases, that may be as simple as using a feature called ‘twinning’ that enables your chosen devices (for example, a deskphone and mobile phone) to ring simultaneously, or as sophisticated as a unified solution where communication can be driven by connectivity, location or calendar entry. In either case, organisations can benefit from better customer service, improved productivity and cost savings as a direct result from enhanced reachability. Here are five ways to improve reachability within your organisation.