Discover a more dynamic communications experience where calls, emails and web communication tools are integrated to improve effectiveness and efficiency.
Whichever your chosen platform, Unified Communications makes it easier to manage costs by consolidating multiple communication methods and devices into a flexible platform.
By incorporating all hardware and software we reduce the pressure on your resources, including leasing options to eliminate capital outlay. With a single-supplier relationship you also benefit from free on-net calls within your network and across multiple sites. Combine voice and data and you can reduce costs even further.
Unified Communications can also add real value to your business by creating a more dynamic, controllable environment. Features such as Instant Messaging, Voice and Calendar Integration enable users to select the most appropriate communication method according to location and device.
In fact,Unified Communications enables users to seamlessly switch from one device to another, with video conferencing and video calling from any location. This work-anywhere functionality reduces unnecessary travel costs and promotes productivity by meeting employee needs for greater flexibility.
You can also take advantage of complementary technologies such as the Mitel Contact Centre, to improve the efficiency and effectiveness of call handling. Features such as monitoring and management, call recording, soft phone and integration with CRM and desktop applications supports faster and more efficient call transactions.
Helping you to get the most out of Unified Communications is a team of expert, dedicated professionals. Front-line support is provided by our 600-strong UK-based customer service team. They’re on hand for day-to-day advice and assistance. For a fast response to issues on the ground, our local engineers are ready to handle volume and systems of all sizes, including Mitel, Avaya and Microsoft.
Co-ordinating operations and providing the very latest knowledge in VoIP and Unified Communications is the Engineering Centre of Excellence, our technology hub for sales support, provisioning and solution management. This multi-layered team is here to ensure your solution works seamlessly and reduce your management resource through collaborative partnership. The team’s continuous accreditations in Microsoft Lync and Mitel Unified Communications back our specialist understanding of PBX solutions and unified messaging.