At TalkTalk Business we understand that the mobilisation of a workforce, particularly across multiple call centre sites, means that the demands on your connectivity are higher than ever. For large contact centre companies in particular, where reliable processes are required 24/7, it is critical that a business grade demand is serviced by Business Grade Connectivity.
We will work with you to develop a mobilisation strategy that fits best with your needs, as well as provide the connectivity package and feature-rich tools, such as Mobile and Inbound Solutions, that will ensure you succeed on your journey.
Furthermore, our affordable, future-proof Business Grade call centre solution which is hosted in the cloud, provides the ultimate solution for easy call management and flexible control of multi-site agents and remote workers.
Fully integrated with real time monitoring and skills-based routing, our Hosted Contact Centre allows you to host applications in our data centre via our Next Generation Network, providing you with resiliency and high security. So by demanding a Business Grade service that is tailored to your needs, you will ensure you get the flexible, resilient, wide-reaching connectivity your business needs – at the optimum price point for your requirements – to make the most out of the mobilisation wave and grow business in these testing times.