Keep calling secure

Employees are increasingly looking for ways to work remotely or from home, and indeed, this new “always on” workforce offers considerable benefits to companies looking to maximise operational efficiencies, boost productivity and, of course, the bottom line.

Reliant on their call workers, contact centres in particular could significantly benefit from a move to remote and mobile working, so that just because an employee can’t get to the office, it does not mean they can’t work. This way, you can also keep tighter control of staffing costs.

Of course, it’s essential that a move to any new technology is made with security in mind. Call recording, for example, is required to ensure your facility is compliant with FSA guidelines, and other considerations such as the Data Protection Act and PCI standards.

Hosted contact centres

Making the move to a hosted contact centre means that you need truly business grade connectivity. This means high-capacity Ethernet or EFM to accommodate this bandwidth heavy technology. 

We know that moving to a Hosted Contact Centre with built-in firewalls and security reduces the headache, as you can outsource the management of the system in its entirety. You need a provider that will be on hand to help 24/7, but you also need on-demand access to your contact centre through a secure, online portal.  

To remain secure, connect your facilities and consolidate your data over a secure VPN and back up your information in a Data Centre environment, this will streamline operations and ensure control over critical information. Look at solutions such as Hosted Call Recording, which can also help to ensure you’re PCI compliance.