Employees are increasingly looking for ways to work remotely or from home, and indeed, this new “always on” workforce offers considerable benefits to companies looking to maximise operational efficiencies, boost productivity and, of course, the bottom line.
Reliant on their call workers, contact centres in particular could significantly benefit from a move to remote and mobile working, so that just because an employee can’t get to the office, it does not mean they can’t work. This way, you can also keep tighter control of staffing costs.
Of course, it’s essential that a move to any new technology is made with security in mind. Call recording, for example, is required to ensure your facility is compliant with FSA guidelines, and other considerations such as the Data Protection Act and PCI standards.