Virtualising workloads provides a cost effective way to keep up with the demands placed on them. With Gartner quoting savings of up to 50%, virtualisation has a proven track-record and the technology is sufficiently mature today that the opportunity for infrastructure transformation has truly arrived.
Moving to a Hosted Contact Centre provides a future-proof call management solution that can scale up and down in line with peaks and troughs in demand.
Hosted UC also brings together sites and connects employees, giving contact centre environments the opportunity to work from more or disparate facilities, reducing operational costs and improving efficiency.
Inbound solutions such as Hosted Call Recording can also improve customer service while complying with PCI security standards.
To make the most of virtualisation, it’s essential you have the Business Grade Connectivity you need, backed up by a Data Centre environment to ensure security and scalability. This means high-capacity Ethernet or EFM to accommodate this bandwidth heavy technology.