Virtualisation offers a massive opportunity: this evolved technology has proved itself by demonstrating tangible benefits such as cost-effectiveness, scalability and reliability: plus, by virtue of its customisable “layers”, it can offer bespoke solutions to organisations at the right level to address individual business needs. By centralising resources, management operations are simplified and a single maintenance operation can span a number of virtualised desktops, saving manpower. Simply, virtualisation optimises hardware utilisation, resulting in reduced cost.
We know that the Data Centre model is proving to be the most streamlined way to embrace virtualisation, with all services housed, administered and backed up in this secure environment.
This model is less expensive to monitor and manage than a distributed environment, and coupled with Hosted UC brings together sites and connect employees. Inbound solutions and Hosted Call Recording can also improve customer service while complying with PCI security standards.