Transferring services to a new provider can seem like a daunting task. We’ll guide you through the process clearly, using our experience to make it hassle free and as seamless as possible, to minimise downtime and address common concerns.
We have many years of experience in supporting customers in making the move to our Next Generation technologies. Most services will involve a transfer - either taking over a line or transferring your service when you move premise or experience growth.
The telecommunications industry is regulated for transfers and migrations and all operators have to work to specific processes and service levels, focused on putting the customer first.
Maintaining your business continuity during the migration of your services is our biggest priority. We have many years of experience in managing phone and broadband migrations to ensure the risk of downtime or disruption is minimised.
Where a transfer or installation is complex, we will consult this with you and agree set project principles to ensure a smoothly managed process. Our engineers are expert in large scale multi site, multi service migrations – and you’ll have access to the services of our project management teams, technical consultants to assists with solution design, implementation and testing.
With more than £600m investment in our Next Generation Network, we offer thousands of customers a reliable, high quality service to meet their ICT demands. We are continually upgrading our network and infrastructure and investing in the latest technology to ensure we are equipped to support the needs of our customers today and into the future.