Understanding your business to deliver a best-fit solution

TalkTalk Business challenges the status quo, striving to deliver cutting edge, flexible, business-oriented packages with service to match, at market-disruptive prices. This is how we are helping thousands of British businesses look to the future with confidence.

We strive to help business growth and know that the right investments in technology can lead to increased revenues and greater profitability, enabling a more productive and efficient workplace.
Whether it’s a hosted unified communications service, a multi-site IPVPN or an IP telephony solution  - you’ll receive the right level of advice and service to ensure you get the support you need at each stage of the process. 

To begin with, our experienced team of technical consultants will ask some challenging questions to help us understand what priorities are most important to you and which applications are critical to running your business. After careful consideration, they will propose a design that is fully built around your business, rather than trying to shoehorn your organisation into a pre-defined solution, like so many other providers. This solution will support your needs, giving full consideration to cost, commercial and technical design, functional requirements against your wish list, implementation with existing systems/operations and much more, all at no extra cost.

Once you choose us as your preferred supplier, we will provide our Project Initiation Document (PID), which is in effect, our promise to you. This includes full commercial breakdown, detailed technical specifications, in essence everything you need to know about what it looks like, how it will be implemented and where.

Getting started

The crucial part of our service delivery is getting you up and running. For larger, more complex solutions, we’ll allocate you a dedicated account manager and an accredited project manager where necessary, working within your business to ensure a smooth transfer of services. They will even liaise with key business stakeholders to guarantee a swift, efficient implementation.

We understand how important it is for you to feel fully up to speed with every aspect of your implementation and you need regular updates you give to your stakeholders. We provide a range of information to keep you updated, from change control documentation to understanding how the scope is changing from the original accepted tender to regular rag reports, from meeting minutes to installation method statements.

For many of our network solutions, we roll out a ‘parallel build’ which means that old and new will work alongside each other whilst they are stringently tested – only once we’re satisfied that everything is as it should be will we switch off the old network site-by-site. On the day your services go live, your transfer team will be on point almost around the clock to make sure everything is on track and to answer any questions you may have.